Terms and Conditions

Welcome to MatrixBags. By accessing our website and placing an order, you agree to comply with and be bound by the following terms and conditions:

  • All prices listed on the website are in USD and are subject to change without notice.
  • For bulk orders exceeding 50 units, an advance payment of 50% of the total order value is required at the time of placing the order.
  • We reserve the right to accept or reject any order placed through our website.
  • Products are subject to availability, and we strive to keep our inventory updated.
  • Customers must provide accurate shipping information to ensure timely delivery.
  • We are not responsible for any delays caused by shipping carriers or customs processes.

Refund Policy

At MatrixBags, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please note the following terms for refunds:

  • Requests for refunds must be made within 30 days of the purchase date.
  • Items must be returned in their original condition and packaging, along with the receipt or proof of purchase.
  • Refunds will be processed within 7-10 business days after we receive the returned items.
  • Shipping costs are non-refundable.
  • Sale items are non-refundable.

Return Policy

For any return concerns, we ensure a smooth and transparent process:

  • Any items eligible for return must be in their original condition and packaging.
  • Returns must be initiated within 30 days of the purchase date.
  • Refunds for returned items will be processed within 7-10 business days of receiving the returned product.
  • Customers are encouraged to review their orders upon receipt and contact us immediately if any discrepancies or issues are found.

Cancellation Policy

We understand that circumstances can change, and you may need to cancel your order. Our cancellation policy is as follows:

  • Orders can be canceled within 24 hours of placement for a full refund.
  • For bulk orders, cancellations made after 24 hours will incur a 25% cancellation fee of the total order value.
  • To cancel an order, please contact our customer service team with your order details.
  • Once an order has been shipped, it cannot be canceled, but it can be returned in accordance with our refund policy.
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